Some customer reps are rude. Has big bank mentality. Do not like it as a small town bank.
Has closed early many times. Processes debits/checks before CASH deposits. Doesn't keep night dep slips/envelopes stocked. Can't reach a human many times.
Very great customer service.
We have been a customer of Austin Bank for only nine months, but we're really pleased with the friendliness of the staff and the help needed to open our accounts. Love the small town atmosphere.
Austin Bank is a US Bank based in Emory, Texas. Austin Bank is located at 610 E Lennon Dr, Emory, TX 75440, USA.
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